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Terms and conditions

Annex 1: End User License Agreement (EULA) – CORTEX Service

LAST UPDATED: 24/07/2025

PLEASE READ CAREFULLY: This End User License Agreement (“EULA”) governs each individual user’s access to and use of CORTEX Service provided by ADB Safegate. By clicking “Agree & Continue” or logging into the CORTEX Service platform, you (“User”) acknowledge that you have read and agree to be bound by this EULA. If you are accessing CORTEX Service on behalf of an organization (e.g., your employer, who is ADB Safegate’s Customer), you represent that you have the authority to bind that organization to these terms, and “User” or “you” also includes that organization. If you do not agree to these terms, you must not access or use CORTEX Service.

  1. Definition

 i.                   “CORTEX Service” or “Services” means the cloud-based maintenance asset management system provided by ADB Safegate, including the web application, mobile application, APIs, and any related software, content, or Documentation. It encompasses the features for asset identification, visualization, maintenance scheduling, tracking, and reporting that ADB Safegate makes available to Users under this EULA.

       ii.            “Customer” means the company or legal entity that has subscribed to CORTEX Service via a Customer Contract (e.g., your employer or the organization you represent).

     iii.            “Customer Contract” means a master services agreement or other contract between the Customer and ADB Safegate by which the Customer has subscribed to CORTEX Service. The Customer Contract governs the commercial terms of the Services (fees, Subscription term, etc.), and this EULA governs the User’s rights and responsibilities.

     iv.            “Documentation” means the user guides, manuals, knowledge base articles, and technical documentation for the Services, accessible via ADB Safegate’s website or provided with the Services. The Documentation describes the proper use and functionality of the Services.

v.                   “Software” means all software programs, applications, tools, and code (in object or source code form) that underlie or comprise part of CORTEX Service, including any Updates. This includes the CORTEX web platform, mobile apps, and any integration components provided by ADB Safegate.

vi.                    “Submissions”  means the data, information, text, images, or other content related to maintenance activities or asset information that you input, upload, or store when using the Services.

vii.                   “Subscription” means the term-based right of the Customer (and its Users) to access the Services, as defined in the Customer Contract. It may be a paid subscription or a trial, and it defines the scope (modules, user count, site) and duration of access.

  viii.            “Third-Party Services”  or  “Third-Party Software” means third-party provided software, services, libraries, or APIs that may be incorporated into or used by the Services (for example, mapping services, open-source components, or authentication providers). These remain subject to their own license terms.

ix.                    “Subscription Term” means the duration of the Subscription (e.g., one year, or trial period).

x.                   “Updates” means any updates, upgrades, new versions, patches, bug fixes, or enhancements to the Software that ADB Safegate deploys or provides during the Subscription Term. Updates are included as part of the Services and subject to this EULA.

     xi.            “User” or “Authorized User” means the individual accepting this EULA, who is authorized by a Customer (typically your employer or contracting entity) to use the Services under that Customer’s Subscription. A User may be an employee, agent, or contractor of the Customer.

Other capitalized terms not defined in this EULA have the meanings given in the Customer Contract.

  1. Acceptance of Terms

By using the Services, you confirm that you accept this EULA and agree to comply with it. If you do not agree, you must immediately discontinue use. Each time you log in, you reaffirm acceptance of the then-current EULA. ADB Safegate reserves the right to update this EULA and will notify Users of significant changes, typically through an in-app notice or email. Continued use after changes means you accept the new terms.

  1. License to Use the Services

3.1.           License Grant

Subject to your compliance with this EULA and the scope of the Customer’s Subscription, ADB Safegate grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install (if applicable) and use the Software and Services during the Subscription Term, solely for the internal business purposes of the Customer. This includes the right to access the web application, use the mobile app on supported devices, and make use of the Services’ features as described in the Documentation. You may also make reasonable copies of any client software or Documentation for backup purposes, provided you do not remove any proprietary notices.

3.2.           Permitted Use

You are authorized to use the Services only for legitimate business purposes of the Customer (for example, managing maintenance tasks at Customer’s facility). Use of the Services is permitted on an unlimited number of your devices (computers, tablets, phones) for your use, and you may only use accounts provided to you by virtue of your relationship with the Customer. Direct use of the Services by any entity or person that is not the Customer or its Authorized Users is prohibited without explicit permission.

3.3.           Restrictions

You agree not to:

a)      share your login credentials with anyone else or allow unauthorized users to access the Services through your account. You are responsible for all activity on your account;

b)      copy (except for backups), reproduce, distribute, or make available any part of the Software or Services to any third party, unless expressly allowed in writing by ADB Safegate. For example, you cannot embed the software into a product offered to others, or host it for third parties’ use;

c)      rent, lease, sell, sublicense, or otherwise commercialize the Services or Software, or use it to provide services to third parties (e.g., as a service bureau), beyond the Customer’s internal operations;

d)      use the Services to store or transmit any viruses, malware, or harmful code, or do anything that could harm the functionality of the Services or ADB Safegate’s systems;

e)      attempt to bypass or undermine the security or access controls of the Services, such as attempting to gain unauthorized access to other accounts, or to discover the underlying source code through reverse engineering or other means;

f)        use the Services for any unlawful purpose, or in violation of any laws (e.g., export control, data privacy, or harassment laws), or in violation of any contractual obligations you have;

g)       use the Services in a manner that adversely impacts the stability or performance for other users (e.g., initiating unreasonable numbers of API calls, or automated scraping of data without permission); and

h)      modify, adapt, translate, or create derivative works based on the Software, nor remove any copyright or proprietary notices, except as allowed by applicable law or with ADB Safegate’s prior consent.

Violation of these restrictions may result in immediate suspension or termination of your account (and potentially the Customer’s Subscription), in addition to any legal remedies.

3.4.           Documentation Adherence

You agree to use the Services in accordance with any guidelines and limitations set out in the Documentation. Using the Services in a way not described in the Documentation or not intended by the design of the Software is at your own risk and is not supported. If you are unsure whether something is permitted, refer to the Documentation or seek guidance from ADB Safegate support.

  1. Account Registration and Security

4.1.           Account Information

In order to use the Services, you will have an account created by the Customer or ADB Safegate, typically associated with your work email or a unique username. You may be required to provide certain information (name, contact info) and set a secure password. You agree to provide accurate and current information for your account and keep it updated as necessary. Using false identity information or impersonating someone else is strictly prohibited.

4.2.           Account Security

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password or allow others to use your account. If you suspect your account has been compromised (e.g., you notice unauthorized activity), you must notify ADB Safegate or your system administrator immediately. ADB Safegate is not liable for any loss or damage resulting from unauthorized use of your account if you failed to keep your credentials secure.

4.3.           Single Sign-On

In some cases, your organization (Customer) might integrate its Single Sign-On (SSO) system with CORTEX Service for user authentication. In such cases, your authentication is handled by your organization’s identity provider, and additional terms or processes might apply (for example, multi-factor authentication or corporate password policies). You agree to comply with your organization’s policies on access and authentication.

4.4.           Account Suspension

ADB Safegate reserves the right to refuse registration of an account or to suspend or terminate any user account that it reasonably believes is being used in violation of this EULA or for any malicious or illegal activity. Typically, ADB Safegate will coordinate with the Customer (your employer) before taking action, unless urgent action is required to prevent harm.

  1. User Content and Submissions

5.1.           Your Submissions

The Services may allow you to input, upload, or store Submissions. You retain ownership of any intellectual property rights you hold in your Submissions. However, by using the Services, you grant ADB Safegate a non-exclusive, royalty-free license to use, process, transmit, and display your Submissions as needed to provide the Services to the Customer and its users. For example, if you upload a maintenance report, you give ADB Safegate the right to store it on its servers, back it up, and display it to other Authorized Users in your organization.

5.2.           Responsibility for Content

You are solely responsible for the Submissions you make. This means:

a)      you must ensure you have all necessary rights and permissions to submit the content to the Services and to grant the license in Section 5.1. Do not upload anything that you do not have permission to use;

b)      you must not upload any content that is illegal, defamatory, harassing, infringing, or violates privacy or other laws. Do not upload viruses or malicious code;

c)      if you include personal data about individuals (e.g., names or contact info in a work order), you must ensure doing so is compliant with applicable privacy laws and necessary for the business purpose. Avoid uploading sensitive personal data unless absolutely needed and approved by the Customer.

ADB Safegate is not responsible for the content of Submissions made by you or other Users. ADB Safegate does not actively monitor user content but may remove any content it becomes aware of that violates this EULA or the law.

5.3.           Intellectual Property in Submissions

You should not upload or share any content via the Services that is protected by others’ intellectual property rights (such as copyrighted manuals, logos, or images) unless you have permission. If you do post such content, you represent that you have the right to do so. You agree to indemnify ADB Safegate (per Section 11.1 below) for any third-party claims that arise from your Submissions infringing or misusing someone else’s rights.

5.4.           No Sensitive Personal Data

The Services are not intended for any highly sensitive personal data such as personal health information, credit card numbers, or biometric identifiers. You agree not to store such data in the system unless a specific arrangement with ADB Safegate exists. ADB Safegate is not liable for any such sensitive data uploaded contrary to this provision.

5.5.           Data Backup

ADB Safegate will take reasonable measures to back up data on the Services, but it is primarily the Customer’s responsibility to ensure critical data is backed up. As a User, if you delete or modify any data, it may be permanently lost for the Customer. Be cautious and follow any data retention policies your organization has.

  1. Support and Updates

6.1.           Support

If you encounter an issue with the Services (e.g., a bug or an outage), support will generally be provided through your organization’s designated support contacts or directly by ADB Safegate’s support team. Refer to the support section of the Documentation for how to raise support tickets or requests (https://support.cortex-service.airside.cloud/ctx-svc/how-to-create-a-support-ticket-for-alis ). Standard support (during normal business hours) is provided as part of the Subscription. Enhanced support may be available if the Customer has a support agreement.

6.2.           Updates

ADB Safegate may deploy Updates to the Services from time to time, which may add, change, or remove functionalities. These Updates can occur automatically. In some cases (like mobile apps), you might need to download an updated version. You agree to accept and install such Updates promptly. Major changes to the user interface or features will typically be communicated via release notes or in-app notifications.

6.3.           Service Availability

The Services are cloud-based and typically available 24/7 except for maintenance windows. ADB Safegate will attempt to schedule maintenance during off-peak hours and with notice when feasible. However, emergency maintenance may occur without notice. As a User, if you experience downtime, you can report it, but remedies (if any) are handled under the Customer Contract. This EULA itself does not guarantee any specific uptime to Users.

6.4.           Third-Party Dependencies

Some features of the Service might depend on third-party services (e.g., a mapping service API to show asset locations). If a third-party service ceases to be available or is replaced, ADB Safegate may modify or remove the affected feature. ADB Safegate will not be liable for unavailability of features due to third-party issues.

6.5.           No-charge Services

If any part of the Service is provided as a free or beta feature to you or the Customer (such as a trial version), it is provided “AS IS” with no warranties of any kind.

  1. Intellectual Property of ADB Safegate

7.1.            All rights, title, and interest in CORTEX Service, Software, and Documentation, including all intellectual property rights (like copyrights, patents, trade secrets, and trademarks), belong to ADB Safegate or its licensors. You are granted a limited license to use them under this EULA, but you do not own them. You shall not assert any ownership over the Software or Services, or any derivative works thereof.

7.2.             You must not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Software or displayed by the Services. This includes not deleting any “Powered by ADB Safegate” type references if present, or any license files for open-source components if provided.

7.3.            “ADB Safegate” and associated logos are trademarks of ADB Safegate. This EULA does not grant you any right to use ADB Safegate’s names or logos for any purpose, except as may be incorporated in the Services interface you are using. Any permitted use of trademarks must comply with ADB Safegate’s trademark guidelines (e.g., you might not remove or alter a logo displayed within the app).

7.4.            If you provide ADB Safegate with any feedback, suggestions, or ideas regarding the Services (“Feedback”), you agree that ADB Safegate is free to use and incorporate that Feedback in its products without any obligation to you. Feedback is completely voluntary, and ADB Safegate has no obligation to acknowledge or compensate you for it.

  1. Warranty Disclaimer

8.1.            You represent that you are authorized by the Customer to use the Services, and that you are not located in a country embargoed by the EU or U.S. and are not on any prohibited party list. You will fully comply with all applicable export laws and regulations.

8.2.            Except for the limited warranties explicitly stated in the Customer’s contract (if any), ADB Safegate provides the Services to Users “AS IS” and “AS AVAILABLE”, without additional warranties of any kind in this EULA. To the maximum extent permitted by law, ADB Safegate disclaims any and all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Services will be uninterrupted or error-free. For example, ADB Safegate does not guarantee that using the Services will result in any specific efficiency gains or that all defects will be corrected. While ADB Safegate warrants to the Customer that the Services will function substantially as described, this EULA focuses on the user relationship: any remedies for breach of warranty would be handled between ADB Safegate and the Customer. As a user, you generally cannot claim breach of warranty directly under this EULA; that would be the Customer’s right under the Customer Contract.

8.3.            ADB Safegate does not warrant that data or outputs you obtain through the Services (e.g., reports, analytics) are 100% accurate or will meet your requirements. It’s a tool to assist you; you should use professional judgment in relying on the data.

8.4.            Any third-party software or services integrated or provided with the Services (like open source components) are provided “AS IS” without any warranty by ADB Safegate. However, such components might come with their own licenses or warranties from their author. ADB Safegate passes those through to you to the extent permitted. If you’d like details on third-party components, you can request a list from ADB Safegate.

8.5.            If you are using any feature labeled “Beta”, “Preview”, or otherwise indicated as experimental, you understand that feature is in development, may be unstable, and is provided without any warranties whatsoever. Beta features may be changed or removed at ADB Safegate’s sole discretion.

8.6.            You (and Customer) warrant that your use of the Services and all data you input will not violate any laws or rights of others. You agree to indemnify ADB Safegate if, for example, you upload illegal content and it causes ADB Safegate to face a claim (see Section 11.1).

  1. Limitation of Liability

9.1.            To the maximum extent permitted by applicable law, ADB Safegate (and its suppliers or affiliates) shall not be liable to you for any indirect, incidental, special, consequential or punitive damages, or any loss of data, loss of revenues or profits, business interruption, or costs of substitute services, arising out of or related to your use of or inability to use the Services. This exclusion applies even if ADB Safegate has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

9.2.            ADB Safegate’s total liability to you (in your capacity as a User, which is typically covered under the Customer’s contract as well) for any claim arising from this EULA or the Services shall not exceed €100 EUR, as this EULA directly does not involve a payment by you.

9.3.            The limitations in this Section 9 apply to any claims, whether based on warranty, contract, statute, tort (including negligence) or otherwise. Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of certain damages; to that extent, some of these disclaimers may not apply to you.

9.4.            Nothing in this EULA limits or excludes ADB Safegate’s liability for gross negligence, willful misconduct, death or personal injury caused by its negligence, or any other liability to the extent it cannot be limited or excluded by law. Additionally, the limitations do not apply to any indemnification obligations stated in Section 11.

9.5.            You acknowledge that the Customer Contract may contain its own limitations of liability covering how claims between Customer and ADB Safegate are handled. This EULA’s limits are intended to be consistent with those and to ensure individual users do not expand the overall liability exposure. If you personally incur damage or loss due to the Services, typically your employer (the Customer) would handle the claim with ADB Safegate.

9.6.            Using cloud services inherently comes with some risks (like outages or data loss beyond backups). By using the Services, you acknowledge these risks. If you are particularly concerned about any data or operation, you should ensure backup measures are in place and key data is preserved outside the system when necessary.

10.              Termination

10.1.        This EULA is effective from the moment you first accept it and continues until your access to the Services is terminated or the Customer’s Subscription ends, whichever comes first. If the Customer’s contract with ADB Safegate expires or is terminated, your right to use the Services also terminates.

10.2.        If you no longer agree to the terms of this EULA, you must stop using the Services. You might also contact your administrator to deactivate your account. However, simply uninstalling the app or walking away does not by itself terminate your obligations that have accrued (like confidentiality).

10.3.        ADB Safegate (or the Customer’s admin on ADB Safegate’s platform) may suspend or terminate your user account immediately, if you violate any material terms of this EULA (for example, if you misuse the system to attack others or steal data). ADB Safegate or your admin will usually provide notice of the suspected breach and may give an opportunity to remedy if feasible.

ADB Safegate also reserves the right to terminate your access with at least one (1) month’s notice for any reason. This would typically happen if the Customer’s entire service is being terminated or if a particular user base is being phased out. In such cases, if you are within a paid term, the Customer would get a pro-rata refund for unused time.

If the Customer’s Subscription ends (not renewed or terminated), all User accounts under that Subscription will be deactivated when the service ends (unless converting to a trial or extended access by arrangement).

10.4.        Upon termination of your access:

a)      you must immediately stop using the Services. You should delete any local software or applications provided to you under this EULA (like uninstall the mobile app, if you won’t have a valid login anymore); and

b)      you may lose access to any data or content you have put into the Services, and you should ensure any needed data is exported or saved prior to termination. After termination, ADB Safegate will handle the Customer’s data as described in the Customer contract (generally, data deletion or anonymization within ninety (90) days).

Sections of this EULA that by their nature should survive termination (such as confidentiality, limitations of liability, and governing law) will continue to apply.

10.5.        Except as provided in the Customer’s contract (which might allow refund to Customer for ADB Safegate’s early termination), you are not entitled to compensation or damages for loss of access when your account is terminated in accordance with this EULA.

10.6.        If the Customer signs a new agreement or transfers to a different ADB Safegate service, you might be asked to accept a new EULA. At that point, this EULA would terminate and the new terms would govern your use of the new service.

11.              Indemnification

11.1.        You agree to indemnify, defend, and hold harmless ADB Safegate, its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, losses, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of this EULA; (b) your violation of any law or third-party rights in connection with your use of the Services; or (c) any content or data you submit that causes harm or infringement to a third party. In simpler terms, if a third party (for example, a regulator or another company) sues ADB Safegate because of something you did (like you uploaded illegal content or you misused the service to harass someone), you will cover ADB Safegate’s cost for that.

11.2.        ADB Safegate will (a) promptly notify you of such claim (unless legally prevented, or if they instead notify the Customer assuming the Customer will handle it); (b) allow you to control the defense and settlement of the claim (provided you diligently pursue it and any settlement releases ADB Safegate of all liability and does not impose obligations on ADB Safegate); and (c) cooperate with you (at your expense) in the defense. ADB Safegate has the right to participate in the defense with its own counsel at its own expense.

11.3.        Often, the Customer (your employer) will shoulder this indemnification obligation since they ultimately control and benefit from your actions as a user. If ADB Safegate gets an infringement claim or a data claim due to user actions, typically it would engage with the Customer. This EULA includes the user’s commitment to cover issues, but practically it may be handled by the Customer.

11.4.        Under the Customer Contract, ADB Safegate may have certain indemnification obligations to cover claims like intellectual property infringement by the Software. Those terms flow down to benefit the Customer, and indirectly benefit you as a user (because if a part of the software is found infringing and you can’t use it, ADB Safegate will fix it or cover costs as per that agreement). However, this EULA (between ADB Safegate and you as an individual user) does not separately promise you an indemnity from ADB Safegate. You would rely on your organization to enforce those rights on your behalf.

12.              Privacy and Data Protection

12.1.        Personal Data

To the extent the Services involve processing personal data of Users (like your name, email, and usage logs) or others, ADB Safegate will handle such personal data in accordance with applicable data protection laws and the ADB Safegate Privacy Notice. By accepting this EULA, you also agree to ADB Safegate’s Privacy Notice, which is incorporated herein by reference: https://support.cortex-service.airside.cloud/ctx-svc/privacy . The Privacy Notice explains what data is collected and how it is used, including for support and product improvement.

By accepting this EULA, you further acknowledge and agree that ADB Safegate may collect, process, and use the personal data you provide to enable the functionality of the Services and ensure their proper operation. This includes, but is not limited to, data necessary for account creation, service access, technical support, and product improvement.

12.2.        Business Contact Information

You acknowledge that ADB Safegate may use your business contact information (such as your work email and phone number) to send you service updates, maintenance announcements, or marketing communications related to ADB Safegate’s products. These communications are distinct from the personal data processing described in Section 12.1. You can opt-out of marketing emails at any time by following the unsubscribe instructions in those emails. However, you may still receive transactional emails necessary for service operation or support.

12.3.        Data Transfers

As a global service, the personal data associated with your account may be processed on servers in various countries, possibly outside of your country of residence. If you are in the EU or a similar jurisdiction, ADB Safegate ensures appropriate safeguards are in place for cross-border data transfers (such as Standard Contractual Clauses or equivalent). By using the Services, you consent to such transfers for the purpose of providing the Services.

12.4.        Confidentiality of Data

Subject to Section 5, ADB Safegate will treat user data and communications content as confidential and will not disclose it to third parties except as needed to provide the Services or as required by law. If ADB Safegate is required by law (e.g., subpoena or court order) to disclose any of your data, it will, where legally permitted, provide you or the Customer with notice to allow an opportunity to seek a protective order.

12.5.        User Responsibilities

You also have a role in keeping data private: do not share confidential or personal data with unauthorized parties, and follow your organization’s policies on data classification. If you handle personal data of others in the Service (for example, adding contact info or names of other people), you must do so in compliance with applicable privacy laws (like GDPR) and only as necessary for the Service’s intended use.

12.6.        Data Subject Rights

If you are an individual in certain jurisdictions (like the EU), you may have rights to access, correct, or delete personal data stored about you in the Services. Those requests should typically be directed to the Customer (your employer), as they are the data controller. ADB Safegate will assist the Customer in responding to such requests per the terms of the Customer contract or as required by law.

13.              General Provisions

13.1.        Governing Law

This EULA is governed by the laws of Belgium, without regard to its conflict of law principles. However, since you as a User are typically tied to the Customer’s location, any local mandatory consumer or employee protection laws may also apply to the extent you use this as a consumer (though typically you use it as part of your job, not as a personal consumer product).

13.2.        Jurisdiction

Any disputes arising from this EULA shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium. You and ADB Safegate consent to that venue and jurisdiction. However, nothing prohibits ADB Safegate from seeking injunctive relief in any appropriate jurisdiction if you have breached or threatened to breach Section 3 (for example, to stop an ongoing security breach or IP infringement).

13.3.        Dispute Resolution

In case of disputes, you should first contact your administrator or ADB Safegate support to attempt resolution amicably. Serious disputes likely will be handled between ADB Safegate and the Customer. If necessary, any arbitration or litigation would proceed as described in the Customer Contract. As an individual, you might not personally be dragged into that unless the issue is personal to you (like you personally misused data). In many cases, the Customer would stand in front.

 

13.4.        Modifications to EULA

ADB Safegate may update or modify this EULA from time to time. If a revision is material, ADB Safegate will provide at least fifteen (15) days’ notice to Users (for example, via email or a pop-up upon login) before the updated terms take effect, unless the changes result from changes in laws or requirements that necessitate immediate effect. If you do not agree to the revised terms, you must stop using the Services before the new EULA becomes effective. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised EULA. ADB Safegate will indicate the “Last Updated” date at the top of the EULA for reference.

13.5.        No Waiver

If ADB Safegate does not enforce a provision of this EULA, it does not mean ADB Safegate waives its right to do so later. Any waiver must be explicit and in writing to be effective.

13.6.        Severability

If any provision of this EULA is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. The invalid provision will be deemed modified to the least extent necessary to make it valid and enforceable if possible.

13.7.        Third-Party Rights

This EULA does not confer any rights on any third party (except the Customer can enforce certain terms against Users to the extent applicable, and ADB Safegate’s affiliates can enforce protections like disclaimers and liability limits). In other words, it’s between you and ADB Safegate (and your employer to an extent).

13.8.        Entire Agreement

This EULA, together with any terms referenced herein (like the Privacy Notice) and to the extent applicable, the Customer Contract, constitutes the entire agreement between you and ADB Safegate regarding your use of the Services. It supersedes any prior agreements or communications relating to your use of the Services as an end user. In case of a direct conflict between this EULA and the Customer Contract that affects a User’s use of the Services, this EULA will govern the relationship between ADB Safegate and the User, but it does not override the Customer Contract as between ADB Safegate and the Customer (the Customer Contract remains fully effective, and this EULA is intended to work in harmony with it).

13.9.        Contact Information

If you have any questions or concerns about this EULA or the Services, you may contact ADB Safegate at:

ADB SAFEGATE BV

Leuvensesteenweg 585

B-1930 Zaventem, Belgium

Email: legalmatters@adbsafegate.com  Please include your name, your organization (Customer name), and your contact information in any correspondence.

By using CORTEX Service, you acknowledge that you have read, understood, and agree to all the terms and conditions of this EULA.

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